Every call you miss is a repair job that goes to another shop. Laura answers them all.
Your AI receptionist answers your calls and your WhatsApp on your usual number, books appointments, tells customers how their car is going and alerts you on your mobile — so you don’t have to put down your spanner every time the phone rings.
We’ll call you in under a minute
Heads-up: the demo call is in Spanish.
Laura is calling you now. First she spends half a minute telling you what she’d do for your business and asks you a few quick questions about it (what you do, your area, your hours).
Then, if you like, she shows you how she’d handle one of your customers: you play a customer calling with a job, for example:
“Se me ha roto una tubería y tengo agua en la cocina, ¿podéis venir hoy?” (“A pipe has burst in my kitchen, can you come today?”)
At the end she sends you an SMS with a link to try it free for 7 days.
Laura is calling you now. First she spends half a minute telling you what she’d do for your business and asks you a few quick questions about it (what you do, your hours, whether you work by appointment).
Then, if you like, she shows you how she’d handle one of your customers: you play the customer, for example:
“Quería pedir cita para mañana por la tarde” (“I’d like an appointment tomorrow afternoon”)
At the end she sends you an SMS with a link to try it free for 7 days.
Laura is calling you now. First she spends half a minute telling you what she’d do for your shop and asks you a few quick questions about it (what work you do, your hours, whether you take bookings).
Then, if you like, she shows you how she’d handle one of your customers: you play the customer, for example:
“Quería pedir cita para un cambio de aceite” (“I’d like to book an oil change”)
At the end she sends you an SMS with a link to try it free for 7 days.
Guarantee: if, in your first paid month, Laura doesn’t answer at least 10 calls you didn’t pick up, we refund that month.
The phone shouldn’t be what takes up most of your time
This is what repair shops tell us, and what changes from day one.
Every call interrupts your work
You put the tool down, wipe your hands, answer — and then pick up again where you left off. And if two people call at once, one of them is left waiting.
With Pitline: She answers, all of them at once, without you putting down your spanner.
Out of hours, those calls are lost for good
Someone who calls at eight in the evening won’t try again at nine the next morning: they call the shop next door.
With Pitline: She answers at any time, including Saturdays and bank holidays.
Appointments are juggled by hand
A paper diary, loose notes or WhatsApp. Matching up times and avoiding double bookings eats into your day, every day.
With Pitline: She checks your diary in real time and books the appointment, with no clashes.
"How’s my car getting on?"
Customers who call just to ask how their repair is going. Time you’re not spending on repairs.
With Pitline: She lets them know by SMS when the car is ready, and answers if they ask.
She also answers questions about your services and opening hours, and recognises returning customers — she knows which car they have and what you did to it last time, without them having to explain it again.
She already answers the phone at repair shops in Spain
Customer reviews of Pitline
Already using Laura? Tell others about it on any of them.
For every type of repair shop
Each of these pages is in Spanish.
From the call to the SMS, without the hassle
Here’s the whole process, step by step — you confirm with one click, the AI does the rest.
The customer calls
On your usual number. The AI receptionist answers straight away — no voicemail, no endless ringing. She speaks Spanish and English: Laura answers in the caller’s language.
She understands what they need
If they ask about a service, she answers with your shop’s information. If they want an appointment, she asks for the licence plate and the problem, and checks your diary in real time.
You confirm, the customer knows straight away
The appointment waits in your dashboard. As soon as you confirm it with one click, the customer gets an SMS with the confirmed date, time and service.
She lets them know when the car is ready
As soon as you mark the repair as finished in the app, the customer gets an SMS straight away — without you having to call them.
No apps to install, nothing to sign up for — a normal SMS, to their usual number.
How Pitline works, in under a minute
The video is in Spanish.
Laura also answers your shop’s WhatsApp
Your customers already message you on WhatsApp while you’re under a car. Laura replies to them there just as she does on the phone, without changing your number.
- Your usual number and appYou keep using WhatsApp Business on your mobile. As soon as you reply, Laura stays quiet in that conversation.
- She understands voice notes and photosCustomers can send a voice note or a photo of the warning light, just as they do today.
- She does the same as on the phoneShe books appointments in your real free slots, says how the car is going using your note and tells you if you need to call.
- She only replies, never writes firstNo advertising and no mass messages. Every conversation is kept in the dashboard alongside the calls.
It’s not just an answering machine — it’s full control of your shop
Every call, every appointment and every conversation is recorded in a single dashboard. You know what has happened at your shop even if you haven’t picked up the phone once. Click on any screenshot to see it larger (the app is in Spanish).
Everything you need to do today, at a glance
Appointments to confirm and customers waiting for your call, highlighted so you don’t miss any. You confirm an appointment and the customer is notified by WhatsApp or SMS automatically, without you having to write anything.
🔍 EnlargeYour weekly diary, always up to date
Every appointment booked by phone appears here straight away, with the car and the service already identified. You see the whole week at a glance and create new appointments without leaving the dashboard.
🔍 EnlargeFull history, with a summary of every call
Who called, with which car, what service they asked for and a summary of the conversation — without having to listen to the whole call. Filter by customer, licence plate or service to find any job in seconds.
🔍 EnlargeYour shop’s pulse, in numbers
Total calls, time handled and average duration, broken down by service and by each customer’s mood. Enough to know if something is going wrong before it becomes a problem.
🔍 EnlargeYour data and your customers’ data, protected
The shop owns its data. Pitline only uses it to look after your customers and provide you with the service. All the details are in the privacy policy (in Spanish).
In the European Union and encrypted
Your calls, customers and cars are stored encrypted on servers in Ireland, and are encrypted in transit.
Each shop sees only its own data
No other shop can access your calls, your customers or your cars.
Customers are informed
At the start of every call, Laura tells the caller that it may be recorded and how their data is handled, in line with the GDPR.
Your card, with Stripe
Payment details are stored by Stripe. They never go through our servers.
They don’t train any AI
Your shop’s conversations are not used to train artificial intelligence models.
Delete them whenever you like
Ask us to delete your data or a customer’s data and we delete it.
What repair shops usually ask
Is it legal for the AI to record and handle calls?
Yes. At the start of every call the caller is told that the conversation may be recorded and is asked for explicit consent, in compliance with the GDPR. Data is handled in line with our privacy policy and is only used to deal with the customer’s enquiry.
How do you protect my data and my customers’ data?
It is stored encrypted on servers in the European Union (Ireland), and each shop only sees its own data. Laura informs the customer at the start of the call, payment details are stored by Stripe and conversations are not used to train any artificial intelligence. If you want us to delete your data or a customer’s data, just ask and we delete it.
What happens if the AI doesn’t know the answer?
She is trained to recognise her limits: if the enquiry goes beyond what she can handle, she takes the customer’s details and you get in touch with them directly. She never makes up information about prices or availability that she doesn’t have.
Do I have to change my phone number?
No. The AI receptionist answers on your current number — we just forward the calls to the system. Your customers won’t notice any change, except that they no longer get your voicemail.
How long does it take to get up and running?
No time at all. You start the free trial with your opening hours and your services, the agent sets itself up and you get an SMS with the number to forward your phone to. She answers from the very first forwarded call.
Does it work with any phone number?
For now the service is only available for shops and customers with a Spanish phone number (+34). If your shop operates outside Spain, write to us and we’ll let you know when we expand.
Does Laura speak English?
Yes. She speaks Spanish and English: Laura answers in the caller’s language.
Can she tell customers how their car is going?
Yes. When a customer asks about their vehicle, Laura looks up the licence plate and reads them the note the shop has left on the record (“waiting for the part”, “ready to collect”…). If there’s no note, she takes a message and lets you know so you can call them.
What if it’s an emergency or the customer wants to speak to a person?
She alerts you on your mobile straight away so you can call them back. If your shop does roadside assistance, emergencies can go straight through to the on-call mobile, and you can choose numbers that always go straight through.
Does it work for truck, motorbike or car electronics shops?
Yes: it’s already used by car electronics shops, general mechanics and truck repair shops with 24-hour roadside assistance. It’s set up with your shop’s services and can tell whether the caller is a private customer or another shop.
Does she answer on WhatsApp too?
Yes. Laura replies to customers who write to your shop’s WhatsApp, understands voice notes and photos, and stays quiet as soon as you reply from your mobile. She never writes first or sends advertising.
Do I have to change my workshop management software?
No. Pitline integrates with your management software or ERP, as long as it has an integration API, so appointments and customer details don’t have to be copied across by hand. And if it doesn’t, it works just as well alongside it: Laura handles the phone and WhatsApp and books appointments, while invoicing and stock stay in your software.
How much does it cost?
The Taller plan costs €149/month + VAT (Laura on the phone, 250 minutes), Taller Completo €199/month + VAT (phone and WhatsApp) and Taller Plus €299/month + VAT (more volume plus vehicle lookup by plate). No setup fee, no lock-in, and a 7-day free trial. Full details at pitline.io/precios (in Spanish).
Shall we give your AI receptionist a try?
Your phone rings in 30 seconds. No commitment, no card.
We’ll call you in under a minute
Heads-up: the demo call is in Spanish.
Laura is calling you now. First she spends half a minute telling you what she’d do for your business and asks you a few quick questions about it (what you do, your area, your hours).
Then, if you like, she shows you how she’d handle one of your customers: you play a customer calling with a job, for example:
“Se me ha roto una tubería y tengo agua en la cocina, ¿podéis venir hoy?” (“A pipe has burst in my kitchen, can you come today?”)
At the end she sends you an SMS with a link to try it free for 7 days.
Laura is calling you now. First she spends half a minute telling you what she’d do for your business and asks you a few quick questions about it (what you do, your hours, whether you work by appointment).
Then, if you like, she shows you how she’d handle one of your customers: you play the customer, for example:
“Quería pedir cita para mañana por la tarde” (“I’d like an appointment tomorrow afternoon”)
At the end she sends you an SMS with a link to try it free for 7 days.
Laura is calling you now. First she spends half a minute telling you what she’d do for your shop and asks you a few quick questions about it (what work you do, your hours, whether you take bookings).
Then, if you like, she shows you how she’d handle one of your customers: you play the customer, for example:
“Quería pedir cita para un cambio de aceite” (“I’d like to book an oil change”)
At the end she sends you an SMS with a link to try it free for 7 days.
Guarantee: if, in your first paid month, Laura doesn’t answer at least 10 calls you didn’t pick up, we refund that month.